| Change Log | Transaction Fee Rate |
| Before 17th October 2022 | 1.0% |
| 17th October 2022 to 13th April 2023 (09:00:00 AM, Vietnam time) | 2.5% |
| After 13th April 2023 (09:00:00 AM, Vietnam time) | 3.0% |
Transaction Fee Adjustment
Starting from Thursday 13 April 2023 (09:00:00 AM, Vietnam time), TikTok Shop will introduce an important adjustment for the Transaction Fee chargeable to our sellers.
For Vietnam, the transaction fee will be adjusted from 2.5%(tax included) to 3.0%(tax included).
TRANSACTION FEE
After an order is successfully delivered to buyers, TikTok Shop will automatically deduct a fee from the final order/payout settlement. This is called the Transaction Fee. A Transaction Fee is a service fee charged for processing successful orders in TikTok Shop.
Taking effect on orders placed starting on Thursday 13 April 2023 (09:00:00 AM, Vietnam time ), the Transaction Fee adjustment will be applied to all orders and all product categories in TikTok Shop Vietnam. Any orders placed before this time will not be subjected to the new Transaction Fee, regardless of when the order is successfully paid.
The Transaction Fee is charged based on the total successful orders:
- Transaction Fee = (Customer Payment – Customer Order Refund)* 3.0 %
Example:
Successfully Placed Order
| Earnings from order | Fees |
| Customer Payment95,900₫ – Subtotal after seller discount 95,000₫ – – Platform discount – 5,000₫ – Customer Shipping Fee 5,900₫ | Transaction fee (3.0%) – 2,877₫ – Calculation: 95,900 * 3.0% |
| Subtotal 95,900₫ | Subtotal – 2,877₫ |
| Total (Earnings from order + fees). 93,023₫ | |
Successfully Refunded Order
| Earnings from order | Fees |
| Customer Payment95,900₫ – Subtotal after seller discount 95,000₫ – – Platform discount – 5,000₫ – Customer Shipping Fee 5,900₫ | Transaction fee (3.0%) – 1,677₫ – Calculation: (95,900-40,000) * 3.0% Customer order refund – 40,000₫ |
| Subtotal 95,900₫ | Subtotal – 41,677₫ |
| Total (Earnings from order + fees). 53,223₫ | |
How do I check transaction fees for orders?
Settled order
Follow the steps below, you can find detailed information for each settled order.
Click Finance-settled records-View Detail
Note: If you are a tax registered organisation in Vietnam and you have provided your Tax Code to TikTok. The final transaction fee amount that TikTok charges you will be slightly different as it will be net of VN Taxes. To read more, please visit here.
Draft (Not Using; Please do not upload this. This is just for a detailed explanation reference only)
Successfully Placed Order
| Earnings from order | Fees |
| Customer Payment628.660₫ – Subtotal before seller discount 1,072.000₫ – Seller Discounts 523.000₫ – Subtotal after seller discount 549.000₫ – – Platform discount -43.920₫ – Subtotal after all discounts 505.080₫ – +Customer Shipping Fee 123,580₫ – +Platform Discount 43.920₫ | Transaction fee (2.5%) -14.184₫ Shipping Fee -56,460₫ – Actual Shipping Fee (5870g) -126,460₫ – Platform shipping fee discount -70.000₫ |
| Subtotal 672,580₫ | Subtotal -70.644₫ |
| Total (Earnings from order + fees). 601,936₫ | |
| Earnings from order | Fees |
| Customer Payment60.000₫ – Subtotal before seller discount 120.000₫ – Seller Discounts 52.000₫ – Subtotal after seller discount 68.000₫ – – Platform discount -8.000₫ – Subtotal after all discounts 60.000₫ – +Customer Shipping Fee 0₫ – +Platform Discount 8.000₫ | SFP service fee (4.50) -3.060₫ Transaction fee (3.00%) -1.800₫ Shipping Fee -9,250₫ – Actual Shipping Fee (200g) -22,200₫ – Platform shipping fee discount -12.950₫ |
| Subtotal 68,000₫ | Subtotal -14.110₫ |
| Total (Earnings from order + fees). 53,890₫ | |
Note:
Before 13 April 2023, the transaction fee rate is 2.5% (tax included). The transaction fee amount is supposed to be 628.660₫ \* 2.5% = 15.716.5₫.
But here you can see that it is 14.184₫
The reason is if the VN seller is Tax Registered and provide Tax Code, the transaction fee that TikTok charges will be net of VN Tax. Read more here: Do I need to provide Tax Code？-VN
Formula:
628,660*2.5%=15,716.5(inclusive VN tax)
VAT: 15.716.5*5%=785.83
CIT:(15.716.5-785.83)*5%= 746.53
Net =15.716.5-785.83-746.53= 14.184.14
Since we are deducting from the seller as Transaction Fee, it will be -14.184.14