*Important update:
From 00:00, 13th September, 2025, Malaysia time (GMT+8), TikTok Shop will revise the Marketplace and Mall Commission Fees, as part of a broader reinvestment strategy to maintain a safe, sustainable, and inclusive ecosystem that better serves our Malaysian community of shoppers, sellers, and affiliate creators. Please rest assured that these fees remain commission-based, without incurring any flat charges.
Sellers that participate in the Bonus Extra Program (BXP) will receive the benefit of being exempted from the Marketplace and Mall commission fees revision, thus enjoy lower fees compared to non-BXP sellers, while also receiving enhanced platform support to grow on TikTok Shop, including stackable discount vouchers, cashback, and platform exposure.
In the coming months, TikTok Shop will intensify our support for our community by injecting 2x more platform discount vouchers during the year-end mega sales season.
What is Commission Fee
Commission Fee is the amount that TikTok Shop charges to all sellers in Malaysia based on the category of a product.
The Commission Fee is different for Marketplace Sellers and Mall Sellers.
How much is TikTok Shop’s Commission Fee?
Commission Fee Rate (SST inclusive) by product sub-category
TikTok Shop Malaysia – Commission Fee rate, starting 13th September, 2025
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Learn more about the Mall Program here.
How to calculate Commission Fee by product category?
Formula
This commission fee is calculated from the item price, minus any seller discounts. Shipping fee and TikTok Shop platform discounts are not included as part of the calculation of the commission fee.
The formula is as follows:
Commission Fee = (Item Price – Seller Discount) * Fee Rate
Calculation Example
- Example 1 – BXP sellers
| 1. Item: Guitar. – Original Price: MYR 1000 – Seller Discount: MYR 100 – Item Price after Seller Discount: MYR 900 2. Applicable Commission Fee Rate: 7.02% (Marketplace), 10.26% (Mall) (SST inclusive) 3. The Commission Fee calculation is as follows | |
| Original item price | MYR 1000 |
| (-) Seller discount | MYR 100 |
| Subtotal after discount | MYR 900 |
| | |
| Commission rate (SST inclusive) | 7.02% (Marketplace) 10.26% (Mall) |
| | |
| Commission Fee (SST inclusive) | MYR 63.18 (Marketplace) MYR 92.34 (Mall) |
- Example 2 – non-BXP sellers
| 1. Item 1: Guitar. – Original Price: MYR 1000 – Seller Discount: MYR 100 – Item Price after Seller Discount: MYR 900 – Applicable Commission Fee Rate: 11.34% (Marketplace), 14.59% (Mall) (SST inclusive) 2. Item 2: Remote control car – Original Price: MYR 2000 – Seller Discount: MYR 0 – Item Price after Seller Discount: MYR 2000 – Applicable Commission Fee Rate: 14.58% (Marketplace), 17.82% (Mall) (SST inclusive) 3. The Commission Fee calculation is as follows | | |
| | Guitar | Remote control car |
| Original item price | MYR 1000 | MYR 2000 |
| (-) Seller discount | MYR 100 | MYR 0 |
| Subtotal after discount | MYR 900 | MYR 2000 |
| | | |
| Commission rate (SST inclusive) | 11.34% (Marketplace) 14.59% (Mall) | 14.58% (Marketplace) 17.82% (Mall) |
| | | |
| Commission Fee (SST inclusive) | MYR 102.06 (Marketplace) MYR 131.31 (Mall) | MYR 291.6 (Marketplace) MYR 356.4 (Mall) |
FAQ
- Who will be charged the commission fee?
All TikTok Shop sellers on TikTok Shop platform in Malaysia.
The Mall commission fee is applicable only to Mall sellers; and the Marketplace commission fee is applicable only to Marketplace sellers.
- What is a “valid order”?
- Valid orders are paid orders that have been successfully delivered to and accepted by the buyer. Cancelled or fully returned or refunded orders are not considered valid orders.
- How will I be charged the commission fee?
- The Commission Fee charges will be deducted directly from the order settlement.
- Is the Commission Fee inclusive of tax?
- The Commission Fee Rate in the aforementioned table is inclusive of tax.
- Where can sellers check the details of the commission amount?
- For orders that have yet to be settled, you may see them in TikTok Shop Seller Center > Finance > Transactions > To settle > View Details > Estimated Settlement Details
Note: The above screenshots are just mock-up examples for reference purposes. Actual interface display and rates might be different.
- For orders that have been settled, you may see them in TikTok Shop Seller Center > Finance > Transactions > Settled > View Details > Earning Details
Note: The above screenshots are just mock-up examples for reference purposes. Actual interface display and rates might be different.
- What does the refund process look like?
- If the entire order is returned, the full commission fee will be refunded to the seller. If part of the order is refunded, the commission fee charged on the refunded item (s) will be refunded to the seller.
- Where is TikTok Shop platform discount in the calculation of the Commission Fee?
- The calculation of the Commission Fee does not consider any TikTok Shop platform discount.
- Since this is a chargeable fee, will I receive an invoice describing the full Commission Fee amount TikTok Shop has charged me for the month?
- Yes, you will receive an invoice the following month for the previous month’s billing period. You may visit Finance > Invoice Center > Platform Service Fee to download the invoice.
Note: The above screenshots are just mock-up examples for reference purposes. Actual interface display and rates might be different.
- What should I do if I have some inquiries in regards to the Commission Fee?
You may reach out to our support team in TikTok Shop Seller Center > Help Center.
Or you may also file an inquiry ticket at ‘Ticket log’ or please feel free to reach out and speak to our support representative via ‘Online Support’