*Important update:
Starting from 00:00, January 1st, 2025, Singapore time (GMT+8), TikTok Shop will adjust the Platform CommissionFee for all product categories.
What is Platform Commission Fee
Platform Commission Fee is the amount that TikTok Shop charges to all sellers in Singapore based on the category of a product.
The Platform Commission Fee is different for Marketplace Sellers and Mall Sellers.
How much is TikTok Shop’s Platform Commission Fee?
- Before 00:00, January 1st, 2025, Singapore time
| | Before 00:00, September 1st, 2024, Singapore time |
| Household Appliances, Computers & Office Equipment, and Phones & Electronic | 2.18% |
| All others | 3.27% |
- From 00:00, January 1st, 2025, Singapore time
TikTok Shop, Platform Commission Fee Rate, from January 1 2025
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How to calculate Platform Commission Fee by product category?
Formula
This commission fee is calculated from the item price, minus any seller discounts. Shipping fee and TikTok Shop platform discounts are not included as part of the calculation of the commission fee.
The formula is as follows:
Platform Commission Fee = (Item Price – Seller Discount) * Fee rate
Calculation Example
- Example 1:
| 1. Item: Guitar. 1. Original Price: SGD 1000 2. Seller Discount: SGD 100 3. Item Price after Seller Discount: SGD 900 4. Platform Commission Fee rate: 4.905% (GST inclusive) 2. Buyer A bought 1 Guitar 3. The Platform Commission Fee calculation is as follows | |
| Original item price | SGD 1000 |
| (-) Seller discount | SGD 100 |
| Subtotal after discount | SGD 900 |
| | |
| Commission rate (GST inclusive) | 4.905% |
| | |
| Platform Commission Fee = Subtotal after discount x Commission rate GST inclusve | SGD 44.145 (GST inclusive) |
- Example 2:
| 1. Item 1: Guitar. 1. Original Price: SGD 1000 2. Seller Discount: SGD 100 3. Item Price after Seller Discount: SGD 900 4. Platform Commission Fee rate: 4.905% (GST inclusive) 2. Item 2: Smart phone. 1. Original Price: SGD 2000 2. Seller Discount: SGD 0 3. Item Price after Seller Discount: SGD 2000 4. Applicable Platform Commission Fee rate: 3.27% (GST inclusive) 3. Buyer A bought 1 Guitar and 1 Remote control car 4. The Platform Commission Fee calculation is as follows | | |
| | Guitar | Remote control car |
| Original item price | SGD 1000 | SGD 2000 |
| (-) Seller discount | SGD 100 | SGD 0 |
| Subtotal after discount | SGD 900 | SGD 2000 |
| | | |
| Commission rate (GST inclusive) | 4.905% | 3.27% |
| | | |
| Platform Commission Fee = Subtotal after discount x Commission rate GST inclusve | SGD 44.145 (GST inclusive) | SGD 65.4 (GST inclusive) |
| Total Platform Commission Fee | SGD 109.545 (GST inclusive) | |
FAQ
- Who will be charged the commission fee?
- All TikTok Shop sellers on TikTok Shop platform in Singapore.
- What is a “valid order”?
- Valid orders are paid orders that have been successfully delivered to and accepted by the buyer. Cancelled or fully returned or refunded orders are not considered valid orders.
- How will I be charged the commission fee?
- The Platform Commission Fee charges will be deducted directly from the order settlement.
- Is the Platform Commission Fee inclusive of tax?
- The Platform Commission Fee rate in the aforementioned table is inclusive of tax.
- Where can sellers check the details of the commission amount?
- For orders that have yet to be settled, you may see them in TikTok Shop Seller Center > Finance > Transactions > To settle > View Details > Estimated Settlement Details
Note: The above screenshots are just mock-up examples for reference purposes. Actual interface display and rates might be different.
- For orders that have been settled, you may see them in TikTok Shop Seller Center > Finance > Transactions > Settled > View Details > Earning Details
Note: The above screenshots are just mock-up examples for reference purposes. Actual interface display and rates might be different.
- What does the refund process look like?
- If the entire order is returned, the full commission fee will be refunded to the seller. If part of the order is refunded, the commission fee charged on the refunded item (s) will be refunded to the seller.
- Where is TikTok Shop platform discount in the calculation of the Platform Commission Fee?
- The calculation of the Platform Commission Fee does not consider any TikTok Shop platform discount.
- Since this is a chargeable fee, will I receive an invoice describing the full Platform Commission Fee amount TikTok Shop has charged me for the month?
- Yes, you will receive an invoice the following month for the previous month’s billing period. You may visit Finance > Invoice Center > Platform Service Fee to download the invoice.
Note: The above screenshots are just mock-up examples for reference purposes. Actual interface display and rates might be different.
- Should I do if I have some inquiries in regards to the Platform Commission Fee?
You may reach out to our support team in TikTok Shop Seller Center > Help Center.
Or you may also file an inquiry ticket at ‘Ticket log’ or please feel free to reach out and speak to our support representative via ‘Online Support’
