Note: Non-Shopee cross-border shop can’t use the services of shopee SLS China warehouse. If you need to ship from China, you need to pay separately the International shipping fee (By Air) from China to the destination area. You can operate directly in the Keyouyun system, and this type of product Only pre-order products can be selected, because the actual logistics efficiency cannot meet the timeliness requirements of the Non-Pre-Order
Most cross-border sellers do drop shipping without supply, if advanced goods Go to your home, and then send it to the Shopee warehouse, which has poor timeliness and high cost, so you will find a freight forwarding service provider to help you carry out veneer and other operations, and send it directly to the freight forwarder after purchase, saving money and time. The official shipping software of Shopee integrates the freight forwarding of all warehouses of Shopee, one-click generation of veneer, and the status of the package can be queried and traced.
unregistered? Register for KeYouYun ERP (Shopee Official Free Shipping / Freight Forwarding Software) to edit pictures
1. How to use the freight forwarding function?
Contact information of some current packaging service providers: (please add the QQ group to choose freight forwarding, if you have any questions, please consult freight forwarding customer service in the group)
1.1, Shenzhen Warehouse-Hippo Logistics-QQ Group: 716509848
1.2, Shenzhen Warehouse-Extreme Speed Logistics-QQ Group: 897441910
1.3, Shenzhen Warehouse-Aven Logistics-QQ Group: 319207030
2.1, Shanghai Warehouse-Fusheng Logistics-QQ Group: 723903584
2.2, Shanghai Warehouse-Super Speed Logistics- QQ Group: 774056262
3. Yiwu warehouse-freight forwarding-QQ group: 928093054
4. Quanzhou Warehouse-Today’s Freight Forwarder-QQ Group: 161993721
1. Click the “Order-All Orders” or “Order-Pending Orders” page on the left menu;
2. Find a new order that has not been shipped. If no order is found, please click the “Synchronize Order” button. It is expected that the latest order will be available in about 5 minutes after clicking;
3. Procurement of products for orders, KeYouYun ERP provides three ways to purchase directly, as follows:
* 3.1. Commodity source: Click on the “commodity source” text below the picture, you can jump to the source link of the product collection, If the seller fills in the source link when editing the product, then the jump is the source link saved by himself;
* 3.2, search source: the mouse floats in the product picture, you can click “search source” under the big picture of the product to take the picture Search for the same source of goods in 1688 in the form;
* 3.3. Go to purchase: Click the “Go to purchase” button in the product operation item, you can place an order in 1688 in KeYouYun ERP.
Note: When purchasing an order, the shipping address, recipient, and recipient’s phone need to be filled in according to the following information!
4. Click the “generation package” button in the operation item;
5. Choose a freight forwarder. The new store defaults to the Shenzhen warehouse, but you can also send other Shopee warehouses (just a little time-sensitive). If you send other warehouses, you can apply for a warehouse replacement with your Shopee manager. Impact; Keyouyun ERP provides multiple freight forwarding logistics providers in the same place to choose, similar to domestic express SF, Yunda, Zhongtong and other choices, Shopee sellers can choose; ( Note: be sure to join the freight forwarding QQ group, if you have any questions Consult the freight forwarder customer service in the group )
6. After selecting the freight forwarder, the information of the freight forwarder will be displayed, including the recipient, the recipient’s phone, and the recipient address. The receipt information filled out after the purchase order must be these three , otherwise you cannot receive your goods; ( The freight forwarder information is subject to this, and sometimes the freight forwarder will replace the information)
7. After the purchase payment, fill in the domestic express delivery number in the system:
* 7.1 / 2, enter a express delivery number, click the “confirm to add express delivery” button, if there are multiple express delivery numbers, please do this multiple times Add; (remember to click the “Confirm Add” button)
* 7.3. If the entry is incorrect, you can click the “x” button to delete.
8. Parcel remarks: After receiving the goods from the seller, the freight forwarder will package the veneer and then ship it to the Shopee warehouse; if there are additional requirements, such as unpacking, packaging, inspection, and whether the volume exceeds For special requirements such as Shopee requirements, stocking, etc. , please make a note here , describe clearly, be sure to describe the requirements clearly!
9. If the seller is taking inventory for hoarding goods or using inventory management in the KeYouYun ERP, you can operate here to reduce inventory; (general sellers please ignore!)
10. In the lower left corner of the agency packaging dialog box, you can see the total points payable by the agency for the order;
11. After confirming that the information filled in is correct, please click the “OK” button to complete the packaging operation. After completion, you can see your packaging information in “Freight Forwarding-Package Management”;
12. Click the “Freight Forwarding-Package Management” page on the left menu;
13. Check the status of package packing, warehousing, outbound, etc., can follow up on your package packing:
* 13.1, click the button next to the package number, you can view the operation history log of the package; (see package creation and receipt in detail , Storage, storage, remarks and other operation information and operation time)
* 13.2. If the freight forwarder fills in the package remarks, the seller can see the details of his remarks here.
14. If the seller needs additional requirements, you can write remarks here, please fill in clearly;
15. You can see the status of the Shopee order. Sometimes the shipment has passed and the buyer has cancelled, then the status here will become “Cancel”;
16. Click on the domestic express delivery number to see the detailed logistics information of the domestic express delivery. Click the “+” or edit and delete buttons to add, modify, or delete the filled domestic express delivery number; (sometimes when the seller is packing on behalf of Fill in the error here to modify)
17. If you purchase one-click through the Shopee assistant plug-in of KeYouYun ERP, you can see the order number of your home purchase. You can click here to edit, delete, and synchronize the express order number status for corresponding operations;
18. Mouse over “logistics provider”, you can see the detailed method of logistics provider;
19. If the seller is hoarding goods or taking inventory or making a warehouse inventory in the KeYouYun ERP, you can click here to perform the corresponding operation. (General sellers please disregard the “out of stock” text)
Second, common problems
1. What is the service content of the freight forwarder?
Basic services: print face sheet, package, veneer sheet, and deliver to Shopee warehouse. For other services, please consult the selected freight forwarding service provider! (Different freight forwarding service providers have different service items)
1. Please read the Shopee logistics manual carefully , please check whether the package size is oversized;
2. If you need other services, please write in the remarks in detail, such as inspection, consignment, repacking and other services;
3. There may be additional charges for additional services, please contact freight forwarding customer service in freight forwarding QQ group.
2. Was it delivered to the Shopee warehouse on the same day?
Arrive at the freight forwarding service provider before 16:00, and deliver to the Shopee warehouse on the same day
3. Where can I see the status of the freight forwarding package?
In the freight forwarding-package management page , you can see the status of your parcel, domestic courier and packaging (see the tutorial above for details):
[Express order number status]
1.1, ” Unreceived “: the express has not arrived at the freight forwarder, Or, the express order number is not recorded (if it has been signed, and it has not been received within 2 days, please confirm whether the express order number is filled in correctly)
1.2. “Received”: the freight forwarder has been signed and entered into the KeYouYun ERP, ready to start Packing
2.1. “Pending Delivery”: The freight forwarder receives the seller’s express delivery
2.2. “Packable”: Receive the goods and prepare the veneer voucher
2.3. “Pending Delivery”: The package has been packed and ready sent to the warehouse Shopee
2.4, “has a library”: Shopee has been sent to the warehouse, freight forwarding has completed work (Shopee warehouse scanning takes time; if the show a few days shipping, please contact Shopee warehouse, see Shopee warehouse Contact )
2.5 2. “Has entered the platform warehouse”: the Shopee warehouse has been scanned, and the status is synchronized to the seller center
4. The freight forwarder has been out of the warehouse, is the Shopee background still not delivered?
Shopee warehouse scanning normally takes 24 hours. If the Shopee warehouse bursts, the Shopee will have a delay in scanning and the delivery status is delayed. Please contact the Shopee warehouse staff. For details , please refer to the contact information of the Shopee warehouse
5. How do I add or modify the express or incorrectly filled out courier form in the KeYouYun ERP?
Find your package in the freight forwarding-package management page , and click the “+”, “pen” or “trash” icon on the right side of the courier number. (For details, see the tutorial above 👆)
6. Why is the receipt signed, the system shows unreceived or not delivered?
The general situation is that the seller has not packaged the order operation agent or filled in the wrong express order number. Please check the following:
1. Check whether the order number is correctly filled on the freight forwarder-package management page 2. Check whether the order is processed
on the pending order page Packing operation?
3. In other cases, please copy the express delivery number or parcel number, in the freight forwarding QQ group @ 货代 服务员, talk about your problem.
7. How to ship multiple express from different manufacturers?
Please fill in all express order numbers when packing on behalf of the agent. The freight agent will deliver the goods only after receiving all the items you have filled in!
1. When unoperated on behalf of the package: on the pending order page , click on the package to fill in the express number, please add all the express number; (different orders have the same express number, please fill in the same express number when packing )
2. Fill in the express delivery number with fewer operations: On the freight forwarding-package management page , find your package, and click “+” to the right of the express delivery number to add the express delivery number.
8. What should I do if the package size is too large?
The seller should carefully read the Shopee logistics manual , and please check whether the products under the order are packed well before shipping!
If you are super good, you can only send non-Shopee official logistics, freight forwarding can not be shipped, please contact Shopee customer service .
9. Can freight forwarders send packages such as LWE and SF Express?
The freight forwarder can only send official SLS parcels for Shopee. For unofficial ones, please contact the logistics delivery yourself. After delivery, fill in the express return information in the background of Shopee .
10. The buyer has cancelled, can you help me reject express delivery?
Generally, the express delivery to the freight forwarder is directly placed at the door and cannot be identified. Therefore, the freight forwarding service provider cannot help you reject the express delivery!
Please ask the seller to check the logistics information of the courier, and contact the courier logistics brother to let him refuse the operation and return it to the original address.
11. How to cancel the refund points? When express delivery has not been delivered by the freight forwarder, how to cancel the delivery in the KeYouYun ERP?
If the buyer cancels the order, the manufacturer sends the wrong product, re-ships, etc., you need to cancel the packaging and delivery in the KeYouYun ERP, please do the following:
Click the “Apply for Hold” button on the freight forwarding-package management page , and at the same time explain in the package remarks, “Cancel the order, please do not ship, help me hold it.”
12. Do you provide additional services such as inspection, unpacking, consignment, and hoarding?
There are additional services provided, please consult the freight forwarding customer service in the freight forwarding QQ group, whether to provide the services and charging standards you need!
13. Message prompt [Question] Unrecorded?
1. Please check whether the parcel corresponding to the Shopee order is associated with the express number and whether the express number is filled in correctly (note whether there are spaces and special characters);
2. Check whether the logistics provider chooses the wrong;
3, freight forwarding – problems pieces page look if you have the express orders, please if there is a single record, will express a single number to fill in your behalf packed parcel. (For details, please refer to “Seller Dealing with Parcel Problem Pieces-KeYouYun ERP” )