Shopee Fans, Shopee Assistant, Shopee Chat Tool can enhance the translation function of Shopee chat page, realize the translation of chat language in any language, and solve the language communication barrier between Shopee sellers and buyers.
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1. Open the Shopee Web Chat
Login Shopee sellers Center, click on the “ShopeeFans” navigation menu “New Chat” or the lower right corner of the “Webchat”.
2. Set translation configuration items
- Click the “ShopeeFans” icon, select “Shopee Chat” to open the translation configuration options.
- Set configuration items
- Seller language: Translate the chat message into the language that the seller sees.
- Buyer language: Translate the message to be sent to the buyer’s language and send it to the buyer.
- After setting “Turn on chat translation”, click Save.
- Send seller message: After the seller directly enters the content in the chat window, click “Translate and send” , the message content will be automatically translated before being sent to the buyer.
- Accept the buyer’s message: Click “Message Translation” in the chat message record, and the message content will be translated into the language that the seller sees.